Last Updated: June 2026
1. Introduction
PT Humanimal Kreatif Indonesia (“Humanimal”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information processed through our services.
This Privacy Policy applies to all websites, applications, client portals, dashboards, and services operated by PT Humanimal Kreatif Indonesia.
This Privacy Policy explains how we collect, use, store, process, and protect information when you use our website, communication channels, automation services, customer engagement solutions, and related technologies.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
2. About Humanimal
PT Humanimal Kreatif Indonesia provides communication automation, customer engagement, lead management, reporting, and AI-powered operational solutions for businesses and organizations.
Address:
Griya Parung Panjang Blok G1 No.11
Kabasiran, Parung Panjang
Bogor 16360
Indonesia
Website:
https://humanimalcreative.com
Email:
hello@humanimalcreative.com
3. Information We Collect
We may collect and process the following information:
Personal Information
- Full name
- Phone number
- Email address
- Company name
- Job title
Communication Data
- WhatsApp messages
- Email communications
- Contact form submissions
- Customer service interactions
- Inquiry and lead information
Business Data
When providing services on behalf of our clients, we may process information related to customer inquiries, lead records, communication history, and operational activities.
Technical Information
- IP address
- Browser information
- Device information
- Access logs
- Website usage data
- Analytics information
4. How We Use Information
We use information to:
- Deliver communication automation services
- Provide customer support and customer engagement solutions
- Process inquiries and lead information
- Route communications to appropriate teams
- Generate operational reports and analytics
- Improve service quality and performance
- Maintain system security and reliability
- Comply with legal obligations
5. Humanimal as a Data Processor
In many cases, Humanimal acts as a service provider on behalf of its clients.
When providing services such as customer communication management, WhatsApp automation, lead handling, reporting, or AI-powered customer support, the client remains the owner and controller of the data being processed.
Humanimal acts as a data processor and processes information solely for the purpose of delivering agreed services.
6. Third-Party Services and Platforms
To deliver our services, we may use trusted third-party platforms and service providers, including but not limited to:
- Meta WhatsApp Business Platform
- OpenAI
- Google Gemini
- Supabase
- Google Workspace
- Google Sheets
- Hostinger
- Cloudflare
Information may be processed through these providers as necessary to deliver services and maintain system operations.
Use of these services is also subject to their respective privacy policies and terms.
7. Analytics and Tracking Technologies
Our website may use analytics and tracking technologies including:
- Google Analytics
- Meta Pixel
These technologies help us understand website usage, improve performance, measure marketing effectiveness, and enhance user experience.
8. Data Sharing
Humanimal does not sell personal information.
We may share information only when necessary:
- With service providers supporting our operations
- With clients on whose behalf we process information
- To comply with legal obligations
- To protect our rights, users, systems, and services
- In connection with a merger, acquisition, or business transfer
All reasonable measures are taken to ensure appropriate confidentiality and security.
9. Data Retention
Information is retained only as long as necessary to provide services, fulfill contractual obligations, support client operations, or comply with applicable legal requirements.
Information may also be retained until a valid deletion request is submitted by the client or the relevant data subject, unless retention is required by law.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against:
- Unauthorized access
- Disclosure
- Modification
- Loss
- Misuse
While we strive to protect information, no transmission or storage method can be guaranteed to be completely secure.
11. Your Rights
Depending on applicable laws and regulations, you may have the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent where applicable
Requests may be submitted using the contact information provided below.
12. Data Deletion Requests
If you would like to request deletion of personal information processed through Humanimal services, please contact:
hello@humanimalcreative.com
Please include sufficient information to verify your identity and describe your request.
Where Humanimal acts as a data processor on behalf of a client, we may coordinate with the relevant client before completing the deletion request.
Requests will be reviewed and processed within a reasonable timeframe, subject to applicable legal and contractual obligations.
13. Children’s Privacy
Humanimal’s services are intended for business and professional use and are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from minors.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
15. Contact Us
For questions regarding this Privacy Policy or our privacy practices, please contact:
PT Humanimal Kreatif Indonesia
Email:
hello@humanimalcreative.com
Address:
Griya Parung Panjang Blok G1 No.11
Kabasiran, Parung Panjang
Bogor 16360
Indonesia
Website:
https://humanimalcreative.com
